Challenging workplace behavior can impact team dynamics, engagement, and performance. In this practical session, you’ll explore what may be driving difficult behavior and learn communication strategies to reduce conflict, navigate tough conversations, and strengthen accountability.

You’ll also discover how AI can serve as a thinking partner to help you reflect on challenging situations, challenge assumptions, role-play scenarios, and prepare for high-stakes conversations with greater confidence.

Learning Objectives:

• Identify common drivers of challenging workplace behavior

• Use communication strategies to reduce conflict and strengthen accountability

• Leverage AI to reflect, prepare, and practice difficult conversations